ELSA Service Manager

The ELSA service manager at the University of Oulu, Faculty of Medicine, Education Development and Service Unit, is responsible for the operational management and development of the nationwide ELSA service package, acting as the product owner. Key tasks include compiling development needs, managing the implementation of approved developments, coordinating with universities and system suppliers, and preparing financial and management reports. This role offers the opportunity to manage and develop a national digital service in collaboration with experts and stakeholders. Requirements include a suitable higher education degree and experience in digital service management or information systems, along with strong project and change management skills.

What We Offer

The benefits, resources, and opportunities we offer to support a positive work experience and long-term growth are listed below:

• Interesting and meaningful work.
• Support from an expert and enthusiastic team and national stakeholders, where you can develop and share your expertise.
• Sports, cultural and well-being benefits (ePassi).
• Flexible multi-location and remote work opportunities.

What We Expect

The qualities, work ethics, and standards we expect to maintain a productive and respectful workplace are listed below:

• Suitable higher education degree and experience in the development, maintenance or service management of digital services or extensive information systems.
• Strong project, overall and change management skills.
• Experience in supplier cooperation, requirements management, testing.

Responsibilities

In this role, you will be expected to work responsibly and carry out the tasks and duties listed below:

• Is responsible for operational product ownership, service management and continuity of the ELSA service.
• Compiles and structures development needs, prepares their prioritization and maintains the development roadmap.
• Manages the operational implementation of the approved development.
• Is responsible for the operational control of the system supplier and coordinates application development, testing and deployments.
• Coordinates the cooperation of five universities, user groups, education and study administration experts and other actors.
• Prepares the action plan, budget and financial monitoring and takes care of management reporting.

How to Apply?

If you are interested in this job opportunity, please follow the instructions below to submit your application and take the next step in your career.

Please provide your CV, Motivational Letter and any other requested information and relevant documents. Applications will be reviewed carefully, and suitable candidates will be contacted for the next steps in the selection process.

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