Senior Consultant and Developer for Dynamics 365

We are looking for specialists to develop digital customer service using the Microsoft Dynamics 365 platform. Responsibilities include designing and implementing new solutions, developing and deploying Dynamics 365 Customer Service Omnichannel, integrating voice services and chat channels, developing AI-based solutions, and automating customer service processes. Requirements are strong practical experience in deploying, developing, and maintaining Dynamics 365 Customer Service, expertise in Dynamics 365 Customer Insights (Journeys) and Power Platform, and proficiency in Power Apps, Power Automate, and Dataverse. The role offers a competitive salary and benefits package, a supportive work environment, and access to advanced Microsoft technologies.

What We Offer

The benefits, resources, and opportunities we offer to support a positive work experience and long-term growth are listed below:

• Opportunity to work on cutting-edge digital customer service solutions.
• Competitive salary and benefits package.
• Supportive and collaborative work environment.
• Access to advanced Microsoft technologies and platforms.

What We Expect

The qualities, work ethics, and standards we expect to maintain a productive and respectful workplace are listed below:

• Strong practical experience in deploying, developing and maintaining Dynamics 365 Customer Service solution.
• Expertise in Dynamics 365 Customer Service, Customer Insights (Journeys) and Power Platform solutions.
• Knowledge of Power Apps, Power Automate and Dataverse.
• Experience in modelling and developing customer processes.
• Ability to commission projects and provide ongoing services.
• Proficiency in reporting, knowledge management and exploitation of customer data.

Responsibilities

In this role, you will be expected to work responsibly and carry out the following tasks and duties:

• Design and implement new solutions for digital customer service using Dynamics 365.
• Develop and deploy Dynamics 365 Customer Service Omnichannel solution.
• Integrate voice services and chat channels into a single customer service package.
• Develop AI-based excursion and nature advice solutions.
• Automate customer service processes with Copilot, Power Platform and Azure AI solutions.

How to Apply?

If you are interested in this job opportunity, please follow the instructions below to submit your application and take the next step in your career.

Please provide your CV, Motivational Letter and any other requested information and relevant documents. Applications will be reviewed carefully, and suitable candidates will be contacted for the next steps in the selection process.

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