Social Counsellor

The Social Care Counselling and Guidance Unit of the Council of Social Services in Espoo is seeking a dedicated social counsellor to join our dynamic team. This role is responsible for providing guidance and advice to clients and partners, handling a wide range of contacts and complaints, and participating in the Walk-in activity. The successful candidate will work with a multidisciplinary team and be able to make independent decisions to improve customer situations. The unit employs around 50 professionals and offers a lunch bonus of €300 per year, extensive online training, and a modern vehicle fleet. The job requires excellent interaction and cooperation skills, fluency in Finnish, good literacy and computer skills, and the ability to work in a flexible changing work environment.

What We Offer

The benefits, resources, and opportunities we offer to support a positive work experience and long-term growth are listed below:

• Salary and benefits package.
• Lunch bonus of €300 per year.
• Extensive online training at Eduhouse and Oppiport.
• Employment benefits including housing and accommodation, vehicles and fleet, and driving skills.

What We Expect

The qualities, work ethics, and standards we expect to maintain a productive and respectful workplace are listed below:

• Good interaction and cooperation skills.
• Fluency in Finnish.
• Good literacy and computer skills.
• Ability to work in a flexible changing work environment.
• Quick reactivity, discretion, and pressure.
• Ability to guide customers appropriately to the right services during the first contact.

Responsibilities

This opportunity is for motivated, responsible individuals eager to learn and thrive in a team-oriented environment, who possess the qualities mentioned below:

• Provide guidance and advice to social services for people of working age, disabled people, and families with children, as well as to clients, authorities, and partners.
• Handle a wide range of contacts and complaints from clients and professionals, mainly by telephone and in digital form.
• Make independent decisions to improve customer situations and work in a flexible changing work environment.
• Participate in the Walk in activity, i.e., the substitution market for customer service in Espoo.

How to Apply?

If you are interested in joining the team and taking the next step in your professional journey, please follow the instructions below to submit your application.

Please provide your updated resume, relevant documents, and any other requested information. Applications will be reviewed carefully, and suitable candidates will be contacted for the next steps in the selection process.

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